The Ombudsman investigates the decisions and actions including recommendations and omissions by any Government Department or Crown Agency scheduled in the Ombudsman Act. The Ombudsman cannot investigate the Private Sector, but where possible we can refer you to the appropriate authority.
Before coming to the Ombudsman, you must attempt to resolve your complaint by lodging a complaint to the Government Ministry or Crown Agency in the first instance. If you are not satisfied with the way in which your complaint is handled, you can come to the Ombudsman.