About Us

The Office of the Ombudsman is an impartial and independent office established under the Ombudsman's Act 1984 and it represents the interests of the public. When the office was first established by way of the Ombudsman Act 1984, the Ombudsman’s jurisdiction was limited to investigating complaints about central government departments and organisations under Part 1 and 2 in the Schedule of that Act. In 2007, the Ombudsman (New Schedule) Order came into force updating the Schedule. Its purpose is to provide a service to the public that is targeted towards ensuring, enhancing and edifying "Good Governance"

  • Through the investigation of complaints relating to matters of government administration received from members of the public
  • Where evidence of corruption or suspected criminal activity is found, to refer such matters to the relevant law enforcement agencies
  • Where evidence of maladministration is found, provide recommendations that will resolve or address deficiencies
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